A number of users have voiced complaints over the recently rebranded JazzCash mobile application after its last update. Many customers, indeed, have filled up social media and review sites like Google Play Store to narrate some technical issues and problems with its performance.
Common Issues Faced by JazzCash Customers
One user said on Google Play Store that the application has reached an extreme level of unreliability since it lags when performing tasks, especially recharge, mobile packages check, and payment. Among the other problems people report include failure in generation of transaction receipt and unsuccessful loading of the mobile packages.
The other most common complaint is about login and biometric verification not working while trying to access the app.
The user shared with him a really disturbing problem, in that he was facing a major issue with the app biometric verification process. They said, “When I try to login, the app detects ‘new device’ and is asking for biometric verification. It doesn’t even move forward to scan my left-hand fingers, and I keep getting notified: ‘Updated. Try again.‘ Even after three days of attempts I am not being able to access my account. JazzCash, please resolve this problem.”
Complaints Regarding the Application Performing in Social Media. It never skipped social media. Such lots of complaints of just being frustration, such as;
This update is a nightmare. In addition, the application kept freezing and even after a reinstallation and cache clearance, I am not signed in.
After it updated, it would not even open up the application. I tried all those things to my dismay without any results. Fix them now.
All these complaints that are being reported on multiple social media platforms, but still, it is not cleared what’s the root cause of all these problems. The support team of JazzCash is asking the users to update the latest version but most of the users have confirmed that they already do have it.
For seeking more help, JazzCash has requested its customers to dial its 24/7 helpline. However, solutions in respect of many users are not good, and users cannot depend upon the application for their routine work.
Generally, the update that has been done on the JazzCash app has mostly caused dissatisfaction to users, and the company should do something concerning this as soon as possible. If the company is yet to come up with a stable version of the app, then the same may continue to cause inconveniences affecting financial activities.
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